∞ Returns & Refunds Policy ∞
If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.
We accept returns on most unused products within their original, unopened packaging, up to 15 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.
We can never accept returns on the following items:
Detox - We have to ensure that the product has stayed in a room temperature environment and has not been tampered with. Returns due to unsuccessful use may be taken up with the respective manufacturer by the customer.
Body Jewelry & Earrings - We cannot accept returns on any body based jewelry due to hygienic and sanitary standards.
Consumables - We cannot accept returns due to hygienic and sanitary standards.
Crystals, Spiritual Gifts, Tools & Resources - We ensure all crystals and spiritual items have been cleansed with sage before shipping.
Scales - All scales are calibrated and tested before shipping.
Closeout & Sale - All sales are final for all sale and closeout products.
How to submit a return request:
Before you begin, sign in to your Infinity’s End account. If you do not have a free account set up with us, you’ll need to create one before proceeding.
1. Navigate to your account and verify your email address.
2. Select the order that you’d like to return. Please note, only orders placed within the last 15 days will be eligible to be returned.
3. Review the details of your return for accuracy and submit your return request to firstname.lastname@example.org. You will receive an email shortly containing your return label. Be sure to notate the item and quantity of item(s) you wish to return.
4. Download and print your shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office.
5. Refunds will be issued once the return has been shipped and is on it's way to us. Refunds can only be issued to the card used at the time of purchase.
*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.